Voice Delivery Lead.
Voice Delivery Lead
$140000 - $170000 per annum|
Voice Delivery Lead
Our client is looking for someone to help build a customer success team for the most advanced conversational AI platform in the world.
Our client is at the epicenter of AI and Conversational AI, internet, telephony, networking, microservices and compossible architectures.
- Interface with customers EA / Network / Telephony teams to integrate OneReach product with customers' voice, data, on-prem and cloud environments.
- Define solution architectures for telephony, SMS, Cloud, and Enterprise IT domains
- Partner with clients to design and optimize network architectures that are flexible, scalable, redundant
- Document architecture diagrams, test plans, failover plans, system interaction diagrams,
- Use tools like WireShark and CloudWatch to evaluate performance, triage and troubleshoot issues
- Lead our teams through production deployments - load / failover testing, release planning, hypercare support and monitoring
- Lead customers of our client' teams through production incidents - diagnosis, resolution, customer communications
- Advise Development Pods on best practices
- Support definition of playbooks
- Hire and Lead a team as they scale
- Support Analytics team with the development of data, KPIs, and dashboards that provide insight to new opportunities, issues, enhancements, errors
- Coordinate with platform team to address opportunities and issues with client solutions; provide feedback to inform product development
- Travel to meet customers (20% of the job)
- UUI / X-Header
- Ribbon / Audiocodes
- Microsoft Teams
- Soft Phones
- Unlimited PTO
- Remote opportunity - Work anywhere in the US!
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.Bethany Gevaux
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